1. Introduction
2. Data Controller
3. What personal data we collect
4. Why we use personal data, on what legal basis, and for how long
5. Security of personal data
6. Sharing of personal data
7. Cookies and website tracking
8. Data Protection Officer
9. Data protection rights
10. Changes to the privacy policy
11. References

1) Introduction

Dietary Food Solutions srl is committed to protecting the privacy and personal data of its customers and declares itself responsible for the security of such data.

This policy outlines:

• What personal data we collect and process in connection with the customer relationship;
• Where we obtain the data;
• What we do with the data;
• How we store the data;
• To whom we transfer/disclose the data;
• How we manage data protection rights;
• How we comply with data protection laws.

All personal data is collected and processed in accordance with Italian and EU legislation (currently Regulation 2016/679 – GDPR). Consent to data processing is given upon assignment of a service to Dietary Food Solutions srl.

2) Data Controller

The data controller for all personal information collected and used is Dietary Food Solutions srl, located in Lana (BZ), Zona Industriale 7, registered with the Bolzano Chamber of Commerce, Tax ID 02734180215 (hereinafter “we”, “us”, “our” or “Dietary Food Solutions” in this policy).

3) What personal data we collect

Personal data refers to any information that allows us to identify you, such as your name, contact details, telephone number, age, and payment information.

The following personal data is required for service provision and processing:

• Full name, address, email, telephone number, and ID/passport details;
• Nationality, date and place of birth, gender, ID or passport number, expiry date, and issuing country;
• Tax ID number, IBAN and/or VAT number;
• Data necessary for the provision of goods such as grains, flours, cereals and other related food products, various services, and charges such as rent;
• Data of suppliers, customers, banks, and staff, and all other information required for food product and service provision;
• Data of employees, directors, and collaborators, and all data necessary for payroll processing;
• Data required for submitting applications or requests to institutions and authorities;
• All other data/information necessary to perform our services.

4) Why we use personal data, on what legal basis, and for how long

The collection and processing of personal data are based on the contract for the supply of goods and services between Dietary Food Solutions srl and the client, and are carried out for the following purposes:

• Processing product orders, organising transport, invoicing, and accounting;
• Preparing tax declarations, payments, and related obligations;
• Drafting applications, requests, changes, and cancellations;
• Processing payroll and related services;
• Other administrative and service-related tasks as per agreement.

We process personal data only if we have a legal basis to do so, based on the purposes mentioned above.

We do not retain data longer than necessary. Data is stored until the year after the statutory limitation period has expired, then deleted or—if in paper format—returned or destroyed.

Individuals under 18 should not submit personal data without parental or guardian consent.

5) Security of personal data

We follow strict security procedures in storing and disclosing personal data to prevent accidental loss, destruction, or damage.

Data is processed in paper and electronic form in compliance with applicable security measures and GDPR.

We may disclose personal data to trusted third parties for the purposes set out in this policy. All third parties are required to adopt appropriate technical and operational security measures in line with EU data protection legislation. Public authorities are excluded from this requirement but are still bound by data protection laws.

6) Sharing of personal data

Where necessary and in the client's interest, or to comply with legal obligations, personal data may be shared with public and private bodies, such as:
Public administrations and authorities (e.g. Tax Agency, social security institutions, pension funds, insurance companies, Chamber of Commerce); 
State, regional, provincial, and municipal offices; 
Authorised companies for electronic invoice management or archiving;
Data processing centres, consultants, auditing firms, tax assistance centres, trade unions, banks, and software providers. 
Such sharing is carried out only if legally required or deemed necessary by Dietary Food Solutions srl. Your personal data will not be publicly disclosed.

7) Cookies and website tracking

Cookies are standard features of websites that allow small amounts of data to be stored on your computer during your visit. Our website uses cookies to ensure normal site navigation.

Most browsers accept cookies automatically, but you can adjust your browser settings to accept, reject, or delete cookies. The Help section in most browsers explains how to manage cookies. Please note that disabling cookies may limit certain functionalities. Cookies used on our site do not access information stored on your computer.

8) Data Protection Officer

In accordance with Article 39 of the GDPR, we have appointed a Data Protection Officer to ensure compliance with this policy. For any questions regarding this privacy policy or the use of your data, you can contact the Data Protection Officer at: [email protected].

9) Data protection rights

By law, you have the right to:

• Ask whether we hold your personal information and, if so, what data we hold and why;
• Request access to your personal data (“data access request”);
• Request correction of your personal data;
• Request erasure of your personal data when there is no valid reason for continued processing;
• Object to processing based on legitimate interests, noting that refusal may affect service delivery;
• Request restriction of processing;
• Request data transfer (“data portability”) in a structured, electronic format;
• Withdraw consent at any time where consent was the legal basis for processing.

To exercise these rights, please contact our Data Protection Officer at [email protected] or by post to: Dietary Food Solutions srl I-39011 Lana (BZ), Zona Industriale 7.

No fee will be charged for accessing your data or exercising your rights, unless the request is clearly unfounded or excessive.

We may need to verify your identity before fulfilling your request. This is a security measure to ensure personal data is not disclosed to unauthorised individuals.

10) Changes to the privacy policy

We may update this privacy policy due to website developments or changes in law. Any material changes will be communicated via email or on our website.

11) References

Upon acceptance of an assignment, we request written consent for the processing of client data, including data provided for services such as accounting and payroll, using dedicated forms. This consent, with all relevant information, was also obtained for services provided before the GDPR came into effect. Therefore, no renewal of consent is required, only notification of GDPR-related updates. For anything not covered in this policy, please refer to our other documents and applicable data protection laws.

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